Terms and Conditions

These terms cover how we work together. They apply alongside the written proposal for your project, and where the two disagree, the proposal wins.

Who you are contracting with

Services are provided by Altura Software Design FZ-LLC. You can reach us at hello@altura.sh.

Prices on this website

The prices shown on our pricing page are starting points, not fixed quotes, and nothing on this website is a binding offer. What you pay is set out in a written proposal for your specific project, which we agree before any work begins.

Prices are in euro and exclude any taxes or duties that apply where you are established. Bank charges and currency conversion costs are yours.

Scope and changes

Each project starts with a written scope covering what we will build, what it costs, and roughly when it will be ready. If you want something outside that scope, we will tell you what it changes in time and price before we do it. We will not do out of scope work and invoice you for it afterwards.

What we need from you

Projects depend on getting content, access, credentials and feedback from you in reasonable time. Where a delay on your side moves the delivery date, the date moves. Where a project goes quiet for a long period, we may need to re-plan it around other work.

Payment

Unless the proposal says otherwise, project work is invoiced in instalments, with the first instalment payable before work starts, and ongoing arrangements are invoiced monthly. Invoices are due within the period stated on them. We may pause work on overdue invoices.

Ownership

On full payment, you own the deliverables we made specifically for you, including the source code and design files. We keep ownership of any pre-existing tools, libraries and internal components we brought to the project, and you get an unrestricted licence to keep using them as part of what we delivered. Third party software keeps its own licence.

Showing the work

We would like to show what we built in our portfolio and on this website. Tell us if you would rather we did not, and we will not. We will never publish anything confidential either way.

Confidentiality

Each of us will keep the other's non public information confidential and use it only for the project.

Warranty

We will carry out the work with reasonable skill and care. If something we built does not do what the agreed scope said it would, tell us and we will fix it. This does not cover changes you or a third party made afterwards, failures in third party services, or new features that were never in scope.

Liability

Neither of us is liable for indirect or consequential loss, including lost profit, lost revenue or lost data. Our total liability in connection with a project is limited to the fees you paid us for that project. Nothing here limits liability that cannot lawfully be limited.

Ending a project

Either of us can end an engagement in writing. You pay for work completed and costs committed up to that point, and we hand over what has been paid for. Ongoing arrangements such as a developer working with your team can be stopped with reasonable notice as set out in the proposal.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts there have jurisdiction. If you are a consumer rather than a business, this does not remove the protections of the mandatory law where you live.

Changes

We may update these terms. The version that applies to your project is the one in force when your proposal was agreed.